After-sale service department

The after-sale service department has 49 staff, including 37 onsite service managers, 2 training consultants. The after-sale service department devotes itself to providing onsite service and user training. It holds the enterprise spirit of Credit, Dedication, Innovation, and Transcendence and obeys the service tenet of effectiveness, efficiency and satisfaction. Take the shortest time and the most effective methods to offer personalized service.

Service concept

User First and Sincerity service

Service tenet

Effectiveness, Efficiency, Satisfaction

After –sale service network

The service network covers China Railway Corporation, local railway, urban metro, railway construction companies, factories and mine.

Service guarantee

Service complaint

In warranty: Fault investigation and handling, offer parts, notice the quality information and quick response service.

Out of warranty: Provide the emergency technical support and emergency consultative parts support.

Lawsuit acceptance: responsible for quality complaints.

Technical support

Offer product parameters, product improvement consult, upgrade software technology, design the overhauling methods, and suggest spare parts storage maintainability construction.

Training

In warranty: guide the user to correctly operate product and solve problems. Based on the user’s requirements, make training scheme to ensure the training effect.

Out of warranty: in term of the customers’ requirements, organize various training.

Service line

Address: 118# Baofu road, Baoji, Shaan xi, P.R China

Telephone0917-2864237

Fax0917-2864237

Complaint0917-2865166

Wechat

 

Footnotes Info

Baoji CRRC Times Engineering Machinery Co.,Ltd.,2014-2020 ,Copyright (C) Reserved, No.090919100, on record of ICP, Shaanxi

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